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CenCom, Inc. Network Management Practices Policy

Pursuant to the Federal Communications Commission's newly enacted Open Internet Rules found in Part 8 of Title 47 of the Code of Federal Regulations, the policies of CenCom, Inc. ("CenCom") regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding the broadband Internet access services offered by CenCom, and the extent CenCom's network management practices may affect those services.


Network Management Practices

In the interest of providing the best online experience possible for all of CenCom's customers, CenCom utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that CenCom reasonably manage its network to promote the use and enjoyment of the Internet by all of CenCom's customers. By engaging in reasonable and responsible network management, CenCom prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by CenCom are consistent with industry standards.


Congestion Management

CenCom does not employ any automatic congestion management tools or software on network traffic.

It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users. In our experience, this is typically due to malware or other computer infection issues affecting the high-demand user, not legitimate network use. If this occurs, CenCom may take steps to temporarily suspend some levels of network access to the unusually high-demand users, and contact them about a possible solution, so as not to disrupt network traffic for the majority of the system's users.


Application-Specific Behavior

CenCom utilizes the following application-specific network management practices:

CenCom blocks all traffic to and from a short list of internet ports, long known to be used nearly exclusively to replicate viruses, network attacks, and for other non-legitimate network traffic. Those ports are:
  • TCP and UPD port 53
  • TCP and UDP port 55
  • TCP and UDP port 77
  • TCP ports 135 through 139
  • TCP port 445
  • UDP port 135
  • TCP port 4444
  • TCP and UDP ports 1433 and 1434


Device Attachment Rules

In order for a device to be approved for use on the CenCom network, the device must conform to publicly available industry standards and be non-harmful to CenCom's network.


Security

CenCom offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. CenCom uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. As CenCom becomes aware of harmful or infected client connections on our network, we may temporarily suspend Internet access to that client and contact them to work to resolve the problem, so as to maintain access for the remaining CenCom clients.

The security measures employed by Provider to prevent the spread of viruses, malware, spam, harmful and unwanted content or other threats to consumers do not prevent end-users from running certain applications.


Performance Characteristics

CenCom offers broadband Internet access service via Digital Subscriber Line ("DSL") and Fiber-to-the-Home ("FTTH") technology. DSL is a wireline transmission technology that transmits data faster over traditional copper telephone lines already installed to homes and businesses. FTTH utilizes fiber optic cable to deliver telephone, data and video services. With the capacity for an indefinite amount of data, FTTH technology allows subscribers to receive better quality voice, data and video services in their homes. The technology utilized to provide broadband Internet access service to an individual customer will be dependent upon the customer's address as the Provider does not offer all technologies to all locations in the network. CenCom's FTTH offering is available in certain service areas.

The advertised speed of CenCom's Internet service is the maximum speed achievable with the technology utilized by CenCom. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of CenCom's Internet service offerings, including, but not limited to: the service package subscribed to, the distance of the consumer's home or office from CenCom's central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user's computer, modem or router, activity during peak usage periods, and other Internet traffic.

Based on internal testing [include CenCom-specific tests conducted], the mean upload and download speeds for all levels of service do not deviate greater than 10% greater or less than the contracted throughput rates, including during peak usage periods (i.e., between 7:00 p.m. and 11:00 p.m. on weeknights). Latency on our network falls within industry standards.

The speeds achieved with CenCom's Internet service offering make CenCom's Internet service suitable for real-time applications, such as Voice over Internet Protocol ("VoIP"). Any additional specialized services offered by CenCom, such as IPTV, have no affect on the data transfer characteristics of CenCom's Internet service, even if the specialized services may share some of the same physical network as the Internet service.


Commercial Terms

Pricing

In order to meet the usage and budgetary needs of all of our customers, CenCom offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives, outlined below:

Residential Bundle
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
125 Minutes Long Distance (20¢/min overage)
4 MB DSL
Modem (leased)
Maintenance Agreement (phone & internet)
NNTV Bundle 1
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
125 Minutes Long Distance (20¢/min overage)
Expanded Basic NNTV
Equipment (leased)
Maintenance Agreement (phone & NNTV)
NNTV Bundle 2
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
4 MB DSL
NNTV - Expanded Basic
Equipment (leased)
Maintenance Agreement (phone, internet & NNTV)
NNTV Bundle 3
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
125 Minutes Long Distance (20¢/min overage)
8 MB DSL
NNTV - Expanded Basic
Maintenance Agreement (phone, internet & NNTV)
Business Bundle 1
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
125 Minutes Long Distance (20¢/min overage)
4 MB DSL
Expanded Basic NNTV
Modem (leased)
Maintenance Agreement
Business Bundle 2
Local Telephone Service
Caller ID
Call Waiting
VoiceMail
12 MB DSL
Modem (leased)
Maintenance Agreement


Other charges and notes:

New phone customers with GOOD CREDIT that want DSL are charged and then credited a $125 install/provision fee ($0)
New phone customers with BAD CREDIT that want DSL are charged a $50 deposit for the DSL.
-These customers are also charged and then credited a $125 install/provision fee ($0)

Existing phone customers w/ GOOD PAYMENT STANDING w/ NNTC are charged & then credited a $125 install/provision fee ($0)

Existing phone customers w/ BAD PAYMENT STANDING w/ NNTC are charged a $50 deposit.
-These customers are also charged and then credited a $125 install/provision fee ($0)

Customers that have had internet but it was disconnected & now want to reconnect internet are charged a $45 activation fee.


Usage-Based Fees

CenCom's Internet service is priced on a flat-fee basis (plus taxes). CenCom does not charge end users a usage-based fee for Internet service.


Privacy Policy

CenCom affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, CenCom reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and CenCom's Internet access service through reasonable network management practices, or as directed by law enforcement or court order.

As part of its network management practices, CenCom does not routinely distribute information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose. However, CenCom is required to comply with all relevant laws, regulations and governmental requests.

Network traffic, activity, performance information, and equipment information monitored or collected by CenCom is done so for the sole purpose of reasonable network management purposes.

Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if CenCom determines, in its sole discretion, that such a disclosure is necessary or required. CenCom may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. CenCom may also disclose this information in connection with the sale of our business.

CenCom's network management practices as discussed herein are intended solely to provide the best online experience possible for all of CenCom's customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. CenCom's network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding CenCom's network management practices are encouraged to contact CenCom for issue resolution.


Contact Us If you have any questions regarding CenCom's Network Management Practices Policy or would like to file a complaint with us regarding our network management practices, please contact CenCom at:

CenCom Inc.
Attn: General Manager
P.O. Box 40
402.632.4811
402.632.4770
nntc@nntc.net
www.nntc.net

Further, if you believe that CenCom is in violation of the FCC's Open Internet Rules, you may file either an informal or formal complaint with the FCC.

http://esupport.fcc.gov/complaints.htm


Additional Disclaimers

The Open Internet Rules, as adopted, and CenCom's Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of CenCom rights holders, and end users.

Furthermore, the Open Internet Rules, as adopted, and CenCom's Network Management Practices Policy do not prohibit CenCom from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

For additional information, please review CenCom's Acceptable Internet Use Policy/Subscriber Agreement at: http://nntc.net/nntcnetpolicy.asp


 
     
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